Purpose of the Workshop
To engage utility managers (and folks who work with them) in a day of interactive learning about what it takes to be an “effectively managed utility.” Using the nationally built and recognized Effective Utility Management (EUM) framework and the expertise of one of the sector’s leading consultants in the area of financial management, governance, and informed decision making, the workshop will introduce sound utility management principles AND teach you how to apply them. You will meet and interact with other managers and learn from their experience, and you will hear first hand from some of the top utility managers in the Denver area on how they are approaching and tackling the leadership and management challenges of the day.

Who Should Attend
Utility managers in all aspects of operations (management, administration, human resources, customer service, operations and maintenance); consultants who work with utilities; and utility governance (boards, commissions, councils).

Cost and What’s Included
Members: $95.00 (RMSAWWA or RMWEA)   Non-Members $110.00
Continental breakfast and a boxed lunch will be served, including vegetarian and gluten free options. There will be scheduled breaks in both the morning and afternoon. Participants will earn a total of 6 hours, either as CEUs (0.6) or PDHs (6.0). For Colorado operators, these CEUs are typically applied toward your certification renewal as Supplemental Units (SUs).

Agenda

7:30am      Registration and continental breakfast

8:00am      Welcome and Overview of Learning Objectives – Jim Ginley and Cindy Goodburn, Co-Chairs, RMSAWWA/RMWEA Utility Management Committee

8:15am      Introduction to EUM - Attributes and Keys to Management Success – Jim Ginley, Jim Ginley Consulting

9:00am      Wateropolis – An interactive “board” game that teaches utility managers how to make key decisions based on the Ten Attributes of Effectively                              Managed Utilities and real-world experience. –  Doug Bean, Raftelis Financial Consultants

12:00pm      Lunch and networking

1:00pm      Implementation Strategies using EUM Resources -- Facilitated round-table discussions:

                   - Strategic Planning – Jim Ginley
                   - Measures of Progress and Success – Lisa Voytko, Merrick
                   - Knowledge Management – Cindy Goodburn, Cindy Goodburn Consulting

2:30pm      Facilitated Panel Discussion of Utility Leaders – Jim Ginley

3:15pm      Wrap up, evaluation, concluding remarks around the room

3:30pm      Adjourn

Instructor Bio's                                    Workshop Handouts

Doug Bean                                                          Agenda
Jim Ginley                                                           Waterpolis Handout
Cindy Goodburn
Lisa Voytko